Casino Lucky Twice Customer Support in the UK
Our Lucky Twice Online Casino support team is here to help with account queries, gaming questions and technical issues. You can reach us quickly through the following support channels.
Contact Methods
Phone Support
Call +4420361322512 for instant assistance. Our phone support line is available 24 hours a day, 7 days a week. Please have your account username or player ID ready when calling. For security reasons, you will be asked to verify your identity before receiving help.
Email Support
Send your enquiry to [email protected]. We reply to all emails within 12 hours. Include your username and a detailed description of your question to speed up resolution. For your protection, never include passwords or full payment card details in your emails.
Website Contact Form
Use the contact form available on this page. Fill in all required fields, select the category that best matches your query, and attach screenshots up to 5MB if needed. A confirmation message will appear immediately once your form has been submitted.
LuckyTwice Live Chat
Click the chat bubble icon displayed on all pages of our website. Live chat is open 24/7, with an average response time of under 60 seconds. Our support agents can assist you with deposits, withdrawals, account issues, game queries and technical problems.
Response Times
- Phone: Immediate connection, 24/7
- Email: Within 12 hours
- Contact Form: Within 24 hours
- Live Chat: Under 60 seconds
Common Support Topics
- Account verification and documentation
- Deposits and withdrawals
- Bonus terms and wagering requirements
- Game rules and payouts
- Responsible gambling tools and limits
- Technical errors and troubleshooting
- Account limits and restrictions
Security Reminders
For your safety, Lucky Twice Casino support agents will never ask for:
- Your password
- Full payment card details
- PIN codes
- Online banking credentials
Responsible Gambling Support
If you need help with responsible gambling, our dedicated team is available at [email protected] by calling +4420361322513. This service operates Monday to Friday from 9:00 AM to 9:00 PM GMT.
Contact Details
Registered Office:
Prologis Park, Hayes, West Drayton UB7 9FN, United Kingdom
General Support: +4420361322512
Responsible Gambling: +4420361322513
Email: [email protected]
Responsible Gambling Email: [email protected]
Support Hours:
General Support: 24/7
Responsible Gambling: Monday – Friday, 9:00 AM – 9:00 PM GMT
Additional Information
Before contacting support, we recommend checking our FAQ section for instant answers to common questions. You can also view your transaction history and game records directly from your account dashboard.
If you wish to make a complaint, please follow the dedicated complaints procedure outlined in our Terms and Conditions. All complaints are carefully reviewed and resolved within 7 working days.
